CAREER GUIDE
Guest Relations Officer
CNY 6,000–13,000 / month
Tax treatment: not stated.
Advertised sample, not an industry average.
The role, at a glance
Guest relations officers help hotels welcome and support international guests. They assist with reservations, check-in and other requests so that guests can navigate their stay more easily.
Who this role suits
- Proficient English speakers who can handle basic work tasks in Chinese and enjoy working with people.
- The sample requires a college diploma.
- Experience is not required in the sample; hotel front-desk or customer service experience is preferred.
These are the sample employer’s requirements. Confirm eligibility to work in China and any work-permit support separately.
What you’ll do
- Welcome guests and help them find their way around the hotel.
- Handle reservations, changes and special requests.
- Help resolve complaints or unexpected issues affecting international guests.
How to get started
- Prepare Chinese and English CVs highlighting your language and service experience.
- Practice English conversations for welcoming guests, handling reservations and responding to complaints.
- Apply directly to hotels.
Where to find opportunities
Look on hotel websites and hospitality job sites. Before applying, confirm work-permit support, shift arrangements and the specific terms of meals and accommodation.
Details to confirm
The Beijing guest relations salary sample includes meals and accommodation. Confirm the specific arrangements with the hotel.
About sample salaries and work eligibility
These are advertised job samples, not industry averages or a list of current vacancies. Pay periods and any stated tax treatment are shown in each guide. Unpublished or unclear salary figures are not estimated.
USD conversions use a reference rate of USD 1 ≈ CNY 6.718 on 23 October 2026. Original CNY figures are retained when available; USD-denominated samples are shown without conversion.
Confirm job requirements, eligibility to work in China and work-permit support separately with the employer.